Privacy Policy

23 March 2021

Privacy Policy

Innovative Growth Solutions Pty Ltd (“IGS”) is committed to protecting your personal information and being transparent about what we do with it, no matter how you interact with us.

We are committed to using your personal information in accordance with our responsibilities. We are required to provide you with the information in this Privacy Statement under applicable Australian law which includes the Privacy Act 1988 as amended.

Our Commitment

We will not do anything with your information you would not reasonably expect.

Processing of your personal information is carried out by or on behalf of IGS. IGS is an Australian based company with offices in Melbourne and Adelaide, with products and services available to users across the world through the Internet. For the purpose of delivering our services we may share personal information with our partners including manufacturers, architects, engineers, contractors or other such professionals whose products and services are a featured part of our site.

This privacy policy tells you about how we collect, use and protect your personal information.

If you have any questions about our Privacy Policy, please contact us:

Telephone: 1300 980 763

Email: [email protected]

Mail:  Suite 8, 118 Prospect Road, Prospect SA 5082, Australia

Personal Information
For the purposes of this Privacy Statement, personal information is information about you, individually, such as name, address, telephone number, email address, business name and job identification, your personal preferences and other information you may share with us etc.

Information collected

IGS may collect and store certain personal information as listed below.

1.    Visiting our website.
You can visit our website without telling us who you are or revealing personal information about yourself, including your e-mail address. Our web server may collect anonymous information related to your visit to our website, such as IP address and domain used to access our website, browser type, the website you came from to access our website, the page you entered and exited at, any website page within our website that is viewed by that IP address and the country where you are located. We use this information to monitor our website’s performance (such as number of visits, average time spent, page views, etc.) and for our operational purposes, such as working to continually upgrade our website.

2.    Directly providing us with personal information.
We may collect and store information about you when you interact with us through, the IGS website or other contact sites. We could collect information when interacting with us as follows:

  • Completing or use of any of the contact forms provided on our website;
  • Registering for one of our services including email;
  • Using any of our services;
  • Providing us with any feedback;
  • Lodging a complaint with us;
  • Submitting a job application through our website;
  • Corresponding with an employee of IGS; and
  • When you indirectly provide us with information.

Data protection law recognizes that certain types of personal information are more sensitive. This is known as ‘sensitive’ or ‘special category’ personal information and covers information revealing racial or ethnic origin, religious or philosophical beliefs and political opinions, trade union membership, genetic or biometric data, information concerning health or data concerning a person’s sex life or sexual orientation.

With your explicit consent, we may also collect sensitive personal information if you choose to tell us about your experiences relating to our services.

When you interact with us on social media platforms such as Facebook (Messenger), WhatsApp, Twitter, Instagram or LinkedIn, we may also obtain some personal information about you. The information we receive will depend on the privacy preferences you have set on each platform and the privacy policies of each platform. To change your settings on these platforms, please refer to their privacy statement.

We may obtain information about your visit to our site by using cookies. Please check the Cookies section in this Privacy Statement for more information.

How and why do we use your information

We will use your personal information for the following purposes:

  • Responding to a request
  • Direct marketing – we will only send you marketing information by email, if you have given us specific consent. If you withdraw your consent and then subsequently opt in to receive marketing information again, then your most recent preference will apply.
  • Monitoring and Evaluating – we may use your information in order to improve current and future delivery of our services.
  • Processing an application to obtain employment with us – we may process your information if you send or fill in an application form or send us your CV or details in respect of an opportunity to work with us in order to evaluate your suitability and respond to you.
  • Transactional purposes – we will need to use your personal information in order to carry out our obligations arising from any contracts between you and us for goods or services.
  • Providing and developing our website – we may use your personal information to help provide you with access to our website, personalize your experience, and improve and develop it further.
  • Administration – we may use your personal information to record and deal with a complaint, record a request not to receive further marking information, record what our volunteers have done for us, and for other essential internal record keeping purposes.
  • Protecting your interests – we may process your personal information where we reasonably think that there is a risk of serious harm or abuse to you or someone else.
  • Market research and surveys – we may invite you to participate in surveys or market research to help us improve our website, fundraising, services and strategic development. Participation is always voluntary, and no individuals will be identified as a result of this research, unless you consent to us publishing your feedback.
  • Legal, regulatory and tax compliance – where required we are subject to a legal obligation, we may process your personal information to fulfil that obligation.

Who do we share your information with?

We will only use your information for the purposes for which it was obtained. We will not, under any circumstances, sell or share your personal information with any third party for their own purposes, and you will not receive marketing from any other companies as a result of giving your details to us.

We will only share your data for the following purposes:

  • Third party suppliers – we may need to share your information with data hosting providers or service providers who help us to deliver our services, projects, or fundraising activities and appeals. These providers will only act under our instruction and are subject to pre-contract scrutiny and contractual obligations containing strict data protection clauses.
  • Where legally required – we will comply with requests where disclosure is required by law. For example, we may disclose your personal information to the government for tax investigation purposes, or to law enforcement agencies for the prevention and detection of crime. We may also share your information with the emergency services if we reasonably think there is a risk of serious harm or abuse to you or someone else.

We always aim to ensure that personal information is only used by those third parties for lawful purposes in accordance with this Privacy Statement.

Third Party Sites and Information

The Site may contain links to other Web sites that are run by third parties such as content providers and advertisers.  Once you click on a link or button activator for an outside Site, you will leave our site and be taken to sites that we do not control, and our privacy policy no longer applies on those sites.

You must read the privacy policy of the third-party website concerning how personal information will be used.  We also provide content created by third parties on our website.  We are not responsible for the privacy practices or the content of such Content Providers or Third-Party websites.

Protection of your information

We use technical and corporate organizational safeguards to ensure that your personal information is secure. We limit access to information on a need-to-know basis and take appropriate measures to ensure that our people are aware that such information is only used in accordance with this Privacy Statement.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.

Our online forms are always encrypted and our network is protected and routinely monitored.
If you use your credit or debit card to donate to us, buy something or make a booking online, we pass your card details securely to our payment processing partners. We do this in accordance with industry standards and do not store the details on our website.

However, please be aware that there are always inherent risks in sending information by public networks or using public computers and we cannot 100% guarantee the security of data (including personal information) disclosed or transmitted over public networks.

How long will we keep your personal information?

We will keep your personal information in respect of financial transactions for as long as the law requires us to for tax or accounting purposes (which may be up to six years after a particular transaction).

If you request that we stop processing your personal information for the purpose of marketing, we may in some instances need to add your details to a suppression file to enable us to comply with your request not to be contacted.

In respect of other personal information, we will retain it for no longer than necessary for the purposes for which it was collected.

International transfers of personal information

We may use the services of a supplier outside of Australia, which means that your personal information is transferred, processed and stored outside of Australia. You should be aware that, in general, legal protection for personal information in countries outside Australia may not be equivalent to the level of protection provided in Australia under the Privacy Act.

However, we take steps to put in place suitable safeguards to protect your personal information when processed by a supplier by completing Australian approved standard contractual clauses. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside of Australia.

Your rights to your personal information

Data protection legislation gives you the right to request access to personal information about you which is processed by IGS and to have any inaccuracies corrected. You also have the right to ask us to erase your personal information, ask us to restrict our processing of your personal information or to object to our processing of your personal information.

If you wish to exercise these rights, please write to IGS and send it along with copies of two separate identification documents which provide photo identification and confirm your address, such as a passport, driving licence, or utility bill. Please also provide any additional information that is relevant to the nature of your contact with us, as this will help us to locate your records.

You can send us the documents via post to:

The Managing Director, Innovative Growth Solutions Pty Ltd, 8 Prospect Road, Prospect, SA 5082
Alternatively email a copy of the form along with scans or photos of your two forms of identification to: [email protected]

We will respond within 30 days to your communication.

Raising a complaint or concern

If you would like more information, or have any questions about this policy, to make a formal complaint about our approach to data protection or raise privacy concerns please contact IGS:

Email:    [email protected]

Mail:      Innovative Growth Solutions Pty Ltd. Suite 8, 118 Prospect Road, Prospect, SA 5082

If you would like to make a complaint in relation to how we have handled your personal information, please follow our complaints procedure. If you are not happy with the response you receive, then you can raise your concern with the relevant statutory body:

Office of the Australian Information Commissioner
Enquiries line: 1300 363 992 Calls from outside Australia: +61 9284 9749
Post: GPO Box 5218, Sydney, NSW, 2001


Cookies are small text files which are downloaded to and stored on your device when you visit a website. Cookies are widely used by website owners to provide you with a good experience while you browse, and to provide information which can help website owners to improve websites.

When you visit our website, we may place a “cookie” on your computer to track your visit. The cookie acts as an identification card and allows our website to identify you and to retain information that is relevant to interacting with our website. The cookie allows us to track your visit to the website so that we can better understand your use of our website and customize it to better meet your needs.

We have split the cookies used on our site into three categories – functional cookies, performance, and advertising cookies. Each of these categories is explained below along with details of the specific cookies used, though within each category we may use additional or alternative cookies at any time. 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be performance cookies or advertising cookies.

  • Functional cookies
    These enhance your experience whilst using the site by recognizing you when you return to our site, for example, by remembering accessibility preferences.
  • Performance Cookies
    These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
  • Targeting and Advertising Cookies
    We rely on advertising to let more people know about our free tools. The advertising cookies we use help us serve every user the best experience possible (including no experience in some cases). For example, they allow us to spread awareness of our products to new users while not serving ads to current IGS users. We use the following targeting and advertising cookies on our site:

1.    Google Adwords
2.    Facebook Pixel

Control of the use of cookies

Most internet browsers automatically accept cookies unless you change your browser settings. If you wish to restrict, block or delete the cookies which are set by any websites, you can generally do this through your browser settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. Please note however that if you set your internet browser preferences to block all cookies, you may not be able to access all or parts of our site. Unless you have adjusted your internet browser settings to block cookies, our site will set cookies.

Privacy Statement amendments

Our Privacy Statement may change from time to time, so please check this page occasionally to see if we have included any updates or changes.