Privacy Policy

5th August 2024

Privacy Policy

Interpretation and Definitions Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions For the purposes of this Privacy Policy: 

• “Account” means a unique account created for You to access our Service or parts of our Service. 
• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to IGS Group For the purpose of the GDPR, the Company is the Data Controller. 
• “Country” refers to Australia. 
• “Cookies” are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses. 
• “Data Controller”, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data. 
• “Device” means any device that can access the Service such as a computer, a cell phone or a digital tablet. 
• “Personal Data” is any information that relates to an identified or identifiable individual. For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity. 
• “Service” refers to the Website. 
• “Service Provider” means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. For the purpose of the GDPR, Service Providers are considered Data Processors. 
• “Usage Data” refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). 
• “Website” refers to IGS Group, accessible from igsgroup.com.au
• “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User as you are the individual using the Service.

Privacy Policy

Innovative Growth Solutions Pty Ltd (“IGS”) is committed to protecting your personal information and being transparent about what we do with it, no matter how you interact with us.

We are committed to using your personal information in accordance with our responsibilities. We are required to provide you with the information in this Privacy Statement under applicable Australian law which includes the Privacy Act 1988 as amended.

Our Commitment

We will not do anything with your information you would not reasonably expect.

Processing of your personal information is carried out by or on behalf of IGS. IGS is an Australian based company with offices in Melbourne and Adelaide, with products and services available to users across the world through the Internet. For the purpose of delivering our services we may share personal information with our partners including manufacturers, architects, engineers, contractors or other such professionals whose products and services are a featured part of our site.

This privacy policy tells you about how we collect, use and protect your personal information.

If you have any questions about our Privacy Policy, please contact us:

Telephone: 1300 980 763

Email: [email protected]

Mail: Suite 3, 136 The Parade, Norwood SA 5067, Australia

Personal Information

For the purposes of this Privacy Statement, personal information is information about you, individually, such as name, address, telephone number, email address, business name and job identification, your personal preferences and other information you may share with us etc.

Information collected

IGS may collect and store certain personal information as listed below.

Visiting our website.

You can visit our website without telling us who you are or revealing personal information about yourself, including your e-mail address. Our web server may collect anonymous information related to your visit to our website, such as IP address and domain used to access our website, browser type, the website you came from to access our website, the page you entered and exited at, any website page within our website that is viewed by that IP address and the country where you are located. We use this information to monitor our website’s performance (such as number of visits, average time spent, page views, etc.) and for our operational purposes, such as working to continually upgrade our website.

Directly providing us with personal information.

We may collect and store information about you when you interact with us through BIMcontent.com, the IGS website or other contact sites. We could collect information when interacting with us as follows:

• Completing or use of any of the contact forms provided on our website;
• Registering for one of our services including email;
• Using any of our services;
• Providing us with any feedback;
• Lodging a complaint with us;
• Submitting a job application through our website;
• Corresponding with an employee of IGS; and
• When you indirectly provide us with information.

Data protection law recognizes that certain types of personal information are more sensitive. This is known as ‘sensitive’ or ‘special category’ personal information and covers information revealing racial or ethnic origin, religious or philosophical beliefs and political opinions, trade union membership, genetic or biometric data, information concerning health or data concerning a person’s sex life or sexual orientation.

With your explicit consent, we may also collect sensitive personal information if you choose to tell us about your experiences relating to our services.

When you interact with us on social media platforms such as Facebook (Messenger), WhatsApp, Twitter, Instagram or LinkedIn, we may also obtain some personal information about you. The information we receive will depend on the privacy preferences you have set on each platform and the privacy policies of each platform. To change your settings on these platforms, please refer to their privacy statement.

We may obtain information about your visit to our site by using cookies. Please check the Cookies section in this Privacy Statement for more information.

How and why do we use your information

We will use your personal information for the following purposes:

• Responding to a request
• Direct marketing – we will only send you marketing information by email, if you have given us specific consent. If you withdraw your consent and then subsequently opt in to receive marketing information again, then your most recent preference will apply.
• Monitoring and Evaluating – we may use your information in order to improve current and future delivery of our services.
• Processing an application to obtain employment with us – we may process your information if you send or fill in an application form or send us your CV or details in respect of an opportunity to work with us in order to evaluate your suitability and respond to you.
• Transactional purposes – we will need to use your personal information in order to carry out our obligations arising from any contracts between you and us for goods or services.
• Providing and developing our website – we may use your personal information to help provide you with access to our website, personalize your experience, and improve and develop it further.
• Administration – we may use your personal information to record and deal with a complaint, record a request not to receive further marking information, record what our volunteers have done for us, and for other essential internal record keeping purposes.
• Protecting your interests – we may process your personal information where we reasonably think that there is a risk of serious harm or abuse to you or someone else.
• Market research and surveys – we may invite you to participate in surveys or market research to help us improve our website, fundraising, services and strategic development. Participation is always voluntary, and no individuals will be identified as a result of this research, unless you consent to us publishing your feedback.
• Legal, regulatory and tax compliance – where required we are subject to a legal obligation, we may process your personal information to fulfill that obligation.

Who do we share your information with?

We will only use your information for the purposes for which it was obtained. We will not, under any circumstances, sell or share your personal information with any third party for their own purposes, and you will not receive marketing from any other companies as a result of giving your details to us.

We will only share your data for the following purposes:

• Third party suppliers – we may need to share your information with data hosting providers or service providers who help us to deliver our services, projects, or fundraising activities and appeals. These providers will only act under our instruction and are subject to pre-contract scrutiny and contractual obligations containing strict data protection clauses.
• Where legally required – we will comply with requests where disclosure is required by law. For example, we may disclose your personal information to the government for tax investigation purposes, or to law enforcement agencies for the prevention and detection of crime. We may also share your information with the emergency services if we reasonably think there is a risk of serious harm or abuse to you or someone else.

We always aim to ensure that personal information is only used by those third parties for lawful purposes in accordance with this Privacy Statement.

Third Party Sites and Information

The Site may contain links to other Websites that are run by third parties such as content providers and advertisers. Once you click on a link or button activator for an outside Site, you will leave our site and be taken to sites that we do not control, and our privacy policy no longer applies on those sites.

You must read the privacy policy of the third-party website concerning how personal information will be used.  We also provide content created by third parties on our website.  We are not responsible for the privacy practices or the content of such Content Providers or Third-Party websites.

Protection of your information

We use technical and corporate organizational safeguards to ensure that your personal information is secure. We limit access to information on a need-to-know basis and take appropriate measures to ensure that our people are aware that such information is only used in accordance with this Privacy Statement.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.

Our online forms are always encrypted and our network is protected and routinely monitored.
If you use your credit or debit card to donate to us, buy something or make a booking online, we pass your card details securely to our payment processing partners. We do this in accordance with industry standards and do not store the details on our website.

However, please be aware that there are always inherent risks in sending information by public networks or using public computers and we cannot 100% guarantee the security of data (including personal information) disclosed or transmitted over public networks.

How long will we keep your personal information?

We will keep your personal information in respect of financial transactions for as long as the law requires us to for tax or accounting purposes (which may be up to six years after a particular transaction).

If you request that we stop processing your personal information for the purpose of marketing, we may in some instances need to add your details to a suppression file to enable us to comply with your request not to be contacted.

In respect of other personal information, we will retain it for no longer than necessary for the purposes for which it was collected.

International transfers of personal information

We may use the services of a supplier outside of Australia, which means that your personal information is transferred, processed and stored outside of Australia. You should be aware that, in general, legal protection for personal information in countries outside Australia may not be equivalent to the level of protection provided in Australia under the Privacy Act.

However, we take steps to put in place suitable safeguards to protect your personal information when processed by a supplier by completing Australian approved standard contractual clauses. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside of Australia.

Your rights to your personal information

Data protection legislation gives you the right to request access to personal information about you which is processed by IGS Group and to have any inaccuracies corrected. You also have the right to ask us to erase your personal information, ask us to restrict our processing of your personal information or to object to our processing of your personal information.

If you wish to exercise these rights, please write to IGS Group and send it along with copies of two separate identification documents which provide photo identification and confirm your address, such as a passport, driving license, or utility bill. Please also provide any additional information that is relevant to the nature of your contact with us, as this will help us to locate your records.

You can send us the documents via post to:

The Managing Director, Innovative Growth Solutions Pty Ltd,  Suite 3, 136 The Parade, Norwood SA 5067, Australia
Alternatively email a copy of the form along with scans or photos of your two forms of identification to: [email protected]

We will respond within 30 days to your communication.

Raising a complaint or concern

If you would like more information, or have any questions about this policy, to make a formal complaint about our approach to data protection or raise privacy concerns please contact IGS:

Email:    [email protected]

Mail:  Innovative Growth Solutions Pty Ltd. Suite 3, 136 The Parade, Norwood SA 5067, Australia

If you would like to make a complaint in relation to how we have handled your personal information, please follow our complaints procedure. If you are not happy with the response you receive, then you can raise your concern with the relevant statutory body:

Office of the Australian Information Commissioner
Enquiries line: 1300 363 992 Calls from outside Australia: +61 9284 9749
Post: GPO Box 5218, Sydney, NSW, 2001

Cookies

Cookies are small text files which are downloaded to and stored on your device when you visit a website. Cookies are widely used by website owners to provide you with a good experience while you browse, and to provide information which can help website owners to improve websites.

When you visit our website, we may place a “cookie” on your computer to track your visit. The cookie acts as an identification card and allows our website to identify you and to retain information that is relevant to interacting with our website. The cookie allows us to track your visit to the website so that we can better understand your use of our website and customize it to better meet your needs.

We have split the cookies used on our site into three categories – functional cookies, performance, and advertising cookies. Each of these categories is explained below along with details of the specific cookies used, though within each category we may use additional or alternative cookies at any time. 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be performance cookies or advertising cookies.

• Functional cookies
  These enhance your experience whilst using the site by recognizing you when you return to our site, for example, by remembering accessibility preferences.
• Performance Cookies
  These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
• Targeting and Advertising Cookies
  We rely on advertising to let more people know about our free tools. The advertising cookies we use help us serve every user the best experience possible (including no experience in some cases). For example, they allow us to spread awareness of our products to new users while not serving ads to current IGS users. We use the following targeting and advertising cookies on our site:

1.    Google Adwords
2.    Facebook Pixel
3.    LinkedIn Insight Tag

Control of the use of cookies

Most internet browsers automatically accept cookies unless you change your browser settings. If you wish to restrict, block or delete the cookies which are set by any websites, you can generally do this through your browser settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. Please note however that if you set your internet browser preferences to block all cookies, you may not be able to access all or parts of our site. Unless you have adjusted your internet browser settings to block cookies, our site will set cookies.

GDPR Privacy Policy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions: 

• Consent: You have given Your consent for processing Personal Data for one or more specific purposes. 
• Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof. 
• Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject. 
• Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person. 
• Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company. 
• Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company. 

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. 

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

• Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You. 
• Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected. 
• Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes. 
• Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it. 
• Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You. 
• Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service. 

Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA. 

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. 

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.